Serval
Serval is an AI-powered IT automation startup that
About
Founded in 2024 and based in San Francisco, Serval provides AI automation technology focused on IT support and workflow optimization to enterprise customers. The company raised $47M in Series A and $75M in Series B, totaling $127M in funding and reaching a $1 billion valuation to expand its AI-driven IT automation offerings.
Products
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AI Agents
— Deploy AI agents to automate help desk requests, build workflow automations, and surface actionable insights.
Customer sectors: IT teams, enterprise IT, SaaS companies
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Help Desk Agent
— Instantly resolve help desk requests, provision just-in-time access, and answer employee questions from your knowledge base.
Customer sectors: IT support, help desk teams, enterprise IT
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Automation Agent
— Create workflow automations in natural language to automate tasks without drag-and-drop builders.
Customer sectors: IT operations, automation engineers, enterprise IT
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Insights Agent
— Improve operations and security with suggested workflows, knowledge base updates, and configuration recommendations.
Customer sectors: IT management, security teams, enterprise IT
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AI-Native ITSM Platform
— Unified platform combining help desk, access management, and automation with a built-in AI agent workforce.
Customer sectors: IT service management, enterprise IT, IT operations
Market research & competitive positioning
Source-backed TAM / SAM / SOM sizing, displacement analysis, and an interactive peer positioning map for Serval — available to members.
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